The New Advanced Conduct of Gambling Course

ADVERTISING

Over the last three years, ClubSAFE has been delivering countless Advanced Responsible Conduct of Gambling (ARCG) training sessions to member clubs in its original format as the Staff-Customer Relations courses. Over this time, the course has been delivered to 430 staff members across member clubs, with over 230 having obtained their advanced competency this year alone.

Key Points

ClubsNSW has been providing the Advanced Responsible Conduct of Gambling course to club staff all over NSW.
This course was developed by the University of Sydney with funding from ClubsNSW and Bankstown Sports.
The course was then adapted by L&GNSW and has become the new Advanced and Standard Responsible Conduct of Gambling course.

In recognition of our team’s experience delivering the original Staff-Customer Relations courses, ClubsNSW has been granted the privilege to deliver the course to members, now in its new ARCG form. ClubsNSW and Bankstown Sports supported the University of Sydney with the development of these courses in 2018 when identifying that the original course was not sufficient for the often difficult conversations that must be had with gaming patrons.

As we have made our way across the state, training staff from a wide range of clubs, it has become clear that the demand for this impactful course is only growing. As such, ClubSAFE will commence the virtual delivery of the ARCG from October this year, giving ample time to develop an online delivery format that achieves the same important learning outcomes as in-person training sessions.

Due to our resourcing, ClubsNSW can only deliver the ARCG to ClubSAFE+ and Premium members. To support all members, we have been discussing with providers how they can provide the course to all ClubsNSW members. We hope to have some more information to share about this shortly.

Member clubs seeking to organise sessions to complete the ARCG, who wish to use a provider other than ClubsNSW, can review the list of approved registered training organisations on the Liquor & Gaming NSW Responsible Conduct of Gambling page.

If you are interested in upgrading to ClubSAFE+ or Premium, you can enquire by completing the web form.