Navigating Responsible Gambling Oversight: A Guide for Directors

Directors play a pivotal role in shaping the culture at their clubs to create a positive and safe environment for their members and guests. As the industry continues to grow, it becomes imperative for directors to implement effective oversight mechanisms to ensure responsible gambling practices are at the forefront of their club operations. 

Understanding Responsible Gambling

Having strong and effective responsible gambling practices is not just a legal requirement in NSW, it’s also key to looking after club patrons. Directors must familiarise themselves with the state's regulatory framework, including the Gaming Machine Act 2001 and the Gaming Machines Regulation, which places a significant emphasis on mitigating the adverse effects of gambling. A clear understanding of these regulations is critical for directors to fulfil their duty of care.  

Promoting a Culture of Responsibility  

Directors are required to develop and promote a culture of responsibility within their clubs. This involves instilling awareness among staff about promoting a customer-centric approach. This includes education around the potential risks associated with gambling as well as training and supporting staff to identify and assist customers who may need help. Training programs should be implemented to educate staff on identifying signs of problematic gambling behaviour and providing support to customers when needed. 

Implementing Effective Self-Exclusion Programs 

One of the cornerstones of responsible gambling oversight is the establishment of robust self-exclusion programs. Directors need to ensure that their club has effective mechanisms in place to allow patrons to voluntarily exclude themselves from gambling activities. Regular reviews of these programs can help identify areas for improvement and enhance their overall effectiveness. 

Utilising Technology for Harm Prevention 

Directors should consider embracing technological advancements to bolster responsible gambling oversight. Implementing state-of-the-art monitoring systems can help identify and flag patterns of risky behaviour. Additionally, adopting digital tools for age verification and player identification through facial recognition can contribute to creating a safer gambling environment. 

Collaboration with Industry Stakeholders 

Responsible gambling oversight is a collective effort that extends beyond individual clubs. Directors are encouraged to actively engage with industry associations, regulatory bodies and advocacy groups to expand the effectiveness of implemented practices. Collaborative initiatives can facilitate the exchange of best practices, research findings and innovative solutions, ultimately contributing to a safer gambling landscape. 

Regular Audits and Reviews 

To ensure the effectiveness of responsible gambling measures, directors must conduct regular reviews of their policies and procedures. This proactive approach allows for adjustments to be made based on evolving industry trends, regulatory changes, and emerging research on gambling-related harm. 

Responsible Gambling (RG) Oversight is not just about complying with your legal/regulatory requirements, it's about creating a culture which promotes RG and supports this by having strong and effective processes and practices in place.  

By prioritising responsible gambling practices, directors can contribute not only to the wellbeing of their patrons but also to the sustainability and reputation of the gambling industry in NSW. 

Your Club Education Institute (CEI) membership entitles you to this training as part of your CEI membership benefit. Ensure you gain a more comprehensive understanding of your responsibilities along with your Certificate of Attendance at the next round of CEI Seminars. Click here to find out when the next session for your region is taking place.