Alarming Social Media Trend Sparks QR Code Alert

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Liquor & Gaming NSW (L&GNSW) has issued an alert following reports of a growing social media trend that could create significant Responsible Service of Alcohol (RSA) risks for licensed venues.

Key Points

L&GNSW has warned clubs about a growing social media trend where influencers share their table's QR ordering code online and encourage followers to send food and drinks directly to their table
These "QR code challenges" can lead to rapid alcohol consumption and increased intoxication risks, particularly where large quantities of drinks are ordered remotely through a venue's ordering system
RSA obligations remain unchanged, regardless of whether alcohol is ordered at the bar or via QR code. Clubs should ensure staff continue to monitor patrons, identify signs of intoxication and refuse service where required

The emerging trend involves social media influencers sharing their table's QR ordering code online and encouraging followers to purchase food and drinks directly to their table through the venue's ordering system. In many cases, the challenge centres on consuming everything that is ordered, including potentially large quantities of alcohol.

While QR code ordering systems have become a common and convenient feature in many venues, including clubs, L&GNSW has reminded venues that RSA obligations apply regardless of how an order is placed. Orders made through a QR code are subject to the same compliance requirements as those placed at a bar or service counter.

Why Clubs Should Pay Attention

Unlike traditional face-to-face service, QR ordering can reduce direct interaction between staff and patrons. This creates a potential risk where alcohol consumption may escalate quickly without the usual opportunities for staff to assess a patron's condition before each purchase.

According to L&GNSW, these online challenges can rapidly increase consumption levels, creating a heightened risk of intoxication and alcohol-related harm if not appropriately managed.

Practical Considerations for Clubs

While every club's operations will differ, maintaining visibility over patrons remains critical, particularly in areas where QR ordering is used. RSA obligations apply at all times, regardless of whether orders are placed in person or via QR codes. Employees must remain vigilant in monitoring patron consumption, recognising signs of intoxication and refusing service where appropriate.

For further guidance, clubs can refer to Liquor & Gaming NSW's resources on managing intoxicated patrons and RSA compliance, available here.