NSW Clubs to Welcome New Keno Terminals

The introduction of the new Wave-8 Keno terminals represents more than just a tech update – it's a complete refresh designed to enhance operational efficiency and customer experience.

The new Wave-8 terminals offer faster processing and quicker response times, which means customers can spend less time waiting around and more time enjoying the Keno action. Improved functionality will also deliver hassle-free ticket checking.

The terminals also offer a sleek look and feel to complement clubs’ contemporary offerings, while their customer-facing screens have future opportunities for digital advertising and integration with Keno draws and Keno Display Screen content.

Paul Malek, Keno’s General Manager of Licensed Venue Operations, explained that the terminal replacement program aimed to improve the Keno experience for both club staff and customers.

“With the Wave-8 Keno terminals, NSW clubs will be equipped with a future-proof solution that stays ahead of technological trends, ensuring smooth, hassle-free operations for both staff and patrons,” he said.

“Keno is committed to supporting the success of NSW clubs and ensuring their long-term sustainability. This terminal update is part of our ongoing effort to empower clubs to adapt to industry changes and continue delivering excellent experiences for customers.

“By enhancing processing efficiency and boosting customer satisfaction, the new terminals will help NSW clubs stay at the forefront of the entertainment offering.”

Given the broad reach of Keno within NSW clubs, Mr Malek said an intricate deployment and installation schedule focused on regional rollouts would support a seamless transition. 

“The terminal replacement program has been designed to minimise disruption and will not impact current venue agreements,” he said.

“Importantly, additional staff training will also not be required as the software associated with the terminal is not changing.

“Clubs with a J6000 terminal will witness the most significant change as the new scanner is integrated into the printers as opposed to the terminal unit itself.”

The first installation sprint is scheduled for the first half of 2025, with MAX Tech leading the deployment of new terminals across various clubs. This sprint will cover multiple regions, with subsequent sprints across 2025 and 2026.

To find out more information about the Keno terminal upgrades, contact your Keno Sales Executive today.